Transfer, Withdrawal & Refund Policy

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Transfers

Course Transfer refers to a student request for a transfer to another course within CA International College prior to the completion of the course where the student is currently enrolled.Transfers would require the student to withdraw from the current course and register for the new course.If the transfer is initiated by us (eg you graduate to the next level or we close a course) no transfer fee is charged or payable. The transfer fee is $100.If the student initiates the transfer, then the student will only be charged the transfer fee on the second transfer per course registration.Once the course has started, students may “transfer” the remaining lessons as follows:

  • 20% of the balance of lessons will be transferred to a spouse or;
  • 10% of the balance of lessons will be transferred to a friend.

Withdrawals

Course Withdrawal refers to a student’s request for withdrawal from a course prior to the completion of the course where the student is currently enrolled.

Refunds

The guiding policy of CA International College regarding the refunds is to ensure that refund applications are dealt in a timely, fair and professional manner and consistent with the Student Contract.Excerpts from our Student Contract.2. REFUND POLICY
2.1 Notification and Arrangement
PEI shall inform the Student immediately within three (3) working days if
(i) It fails, for any reason, to commence the Course on the Course Commencement Date;
(ii) It terminates the Course, for any reason, prior to the Course Commencement Date;
(iii) It fails, for any reason, to complete the Course by the Course Completion Date;
(iv) It terminates the Course, for any reason, prior to Course Completion Date; or
(v) The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).
The PEI shall, within seven (7) working days of notifying the Student in writing of above circumstances (i) to (iv), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.2.2 Withdrawal for Cause:
Subject to Clause 9, the Student shall be entitled to immediately withdraw from the Course by giving written notice to the PEI of his/her intention to do so if the PEI is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances in Clause 2.1 (i) to (iv).2.3 Refunds for Withdrawal for Cause:
For circumstances under Clause 2.1, the PEI shall, within seven (7) working days after notifying the Student, refund to the Student:
(i) The entirepro-rated amount of the Course Fees enjoyed; and
(ii) The Miscellaneous Fees*.
The PEI shall also, as soon as practicable after receiving the Student’s notice of withdrawal under Clause 2.2 (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in this Clause 2.3.2.4 Refunds for Withdrawal Without Cause:
Where the Student withdraws from the Course for any reason other than those set out in Clause 2.2 or Clause 9, the PEI shall, subject to Clause 3.5, as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less any applicable bank administrative charges properly paid/payable under Clause 3):

% of [the aggregate amount of the fees paid under Clause 1.11 and 1.12] If Student’s written notice of withdrawal is received
100% of Course Fees (LESS ADMINISTRATIVE FEE – Schedule 2.2) (“Maximum Refund”) More than and equal to 28 days before the Course Commencement Date
50% of Course Fees (LESS ADMINISTRATIVE FEE – Schedule 2.2) Between 27 days and 8 days before the Course Commencement Date
10% of Course Fees (LESS ADMINISTRATIVE FEE – Schedule 2.2) Between 7 days and 1 day before the Course Commencement Date
0% of Course Fees On or after the Course Commencement Date

2.5 Cooling-Off Period (NOT APPLICABLE FOR TEACHER TRAINING COURSES)

The PEI shall provide the Student with a cooling-off period of 7 working days after signing this Agreement. Within these 7 working days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the PEI and receive the Maximum Refund amount stipulated by the PEI under Clause 2.4 (less any Course Fees consumed by the Student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any PEI administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under Clause 3). Any dispute in respect of how much Course Fees have been consumed pursuant to this clause may be referred to mediation at the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre pursuant to Clause 5.3, and only in respect of such decision, the decision of the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all parties.
The PEI shall also bring to the Student’s notice Schedule 3 by notifying the student of his rights under the cooling-off period, and receive written acknowledgement as provided therein by the Student that Schedule 3 has been brought to his notice. In the event that the notice in Schedule 3 has not been brought to the Student’s attention, the cooling-off period of 7 working days shall only commence from the date that Schedule 3 has been brought to the Student’s notice, and the Student has acknowledged the same. The Student shall have the right to withdraw from the Course and receive a refund as stated in this Clause 2.5 anytime before the notice in Schedule 3 has been brought to the Student’s attention.
This Clause 2.5 takes precedence over the PEI’s refund policy stated in Clause 2.4.

2.6 Deemed Withdrawal:
A Student who transfers from the Course to another course with the PEI shall, for the purposes of this Clause 2, be deemed to have withdrawn from the Course and the provisions of Clause 2.4 shall apply save as otherwise

 


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